How do I cancel an order on Kytherea?

If unfortunately, you have to cancel an order, please do so before we ship the order. Simply email us at “kythereaofficial@gmail.com” with your order number mentioned in the subject line.

Once the product has been shipped, we cannot cancel it. However, you can refuse to accept the order at your doorsteps. Once we have confirmed that delivery has been refused by you, refund will be initiated.

There are no cancellation charges.

Return Policy:

Products are eligible for return only if they are received in a damaged, defective or not in working condition. The same needs to be conveyed to our team within 7 days of receiving the package. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when shipping it back to us.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.

-Certain products (panties, bra, trimmer, hair straighteners,etc.) where personal hygiene is a part of the product use case are not applicable for return. 

-Please be careful while selecting the variant. No return requests will be entertained for variant issues.

-Products claiming refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted back. All returns must be in unused condition with packaging intact. If the product was delivered broken, please email us pictures of the same beforehand.

-Refund of shipping and COD charges is not applicable.

When can I return the product?

Please get in touch with us within 48 hours from the date of receiving your shipment.

Products returned after 1 week of receiving will not be accepted back.

What is the returns procedure?

Step 1 – Email us at help@kytherea.com.

Please mention your name, order number & the reason for return.

Step 2 – Once your returns request is validated over email or phone,

You will need to ship the goods back to us at the below given address, the courier charge for return will be borne by the Kytherea.

Kytherea does not provide reverse pick up service at the moment.

 

Address = Mahe Clinic, 140, Priyadarshini Nagar, Bedla Rd, Udaipur, Rajasthan 313001

 

Step 3 – After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount.

Your returns issue will be closed within 10 days of our receiving the return package from you.

Refund Policy:

• You have 7 days from the date of delivery to request a refund.
• To qualify for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.
• Only products purchased directly from Kytherea.com are eligible for refunds. If you bought our products from a third-party retailer, please contact them for assistance.

How to Request a Refund?
To initiate a refund, please follow these steps:

1. Contact our customer support team at kythereaofficial@gmail.com within 7 days of receiving your order.
2. Provide your order number and a brief explanation of why you’re requesting a refund.
3. Our customer support team will guide you through the return process and provide further instructions.

Refund Process:

• Once we receive your returned items and verify their condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 7 business days for the refund to appear in your account, depending on your bank or payment provider.